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FAQ

GETTING STARTED

The Sweet Street DSD site is password protected due to published pricing. You must have an account to access it. To setup a customer account please email ussales@sweetstreet.com, Include Your Name, Company Name, Address, Phone Number and Email Address. If you wish to setup an invoice-to-pay account, please include your W-9. An account will setup and you will receive an email with login information.

For more information, please contact your Sweet Street Rep.

SHIPPING

We ship Monday through Friday using UPS but our frozen shipments can’t be in transit over the weekend so we are not able to deliver your package on a Sunday, Monday or a UPS holiday. We cannot ship outside of the Continental United States or to PO Boxes or APO addresses.

SHIPPING COSTS AND OPTIONS

Standard Shipping– FREE via UPS Ground 2-day Service. Orders typically arrive in 5 – 10 business days (or less) from the day we receive your order. Orders received with longer transit locations than shipping days left in the week will be held for shipment the following Monday. Using Standard shipping, your package will arrive Tuesday through Friday and Saturday if possible.

Overnight and Saturday Delivery Shipping- Available in select areas.  This is the service type, and does not take processing time into account. Additional shipping rates are provided at checkout and based on the ship-to zip code.

ISSUE WITH ORDER/QUESTIONS

We are here to help you. Click HERE to send us an email. Questions are generally answered during our business hours of 9:00 AM until 4:00 PM.

HOW DO WE DO IT?

We pack our frozen products in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date. It is best to open the package immediately upon arrival and put your desserts in the freezer, until you are ready to enjoy them. Use gloves when handling dry ice. Fun Fact: the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees.

DRY ICE HANDLING

Do not touch the dry ice. Dry ice temperature is extremely cold at -109.3°F or -78.5°C. Always handle dry ice with care and wear protective clothing or leather gloves. Keep dry ice away from children.

With gloved hands, or using an oven mitt or towel, remove the ice from the package and throw away. You can unwrap and leave it at room temperature in a well-ventilated area. It will sublimate from a solid to a gas. Do not leave Dry Ice on a tiled or solid surface countertop as the extreme cold could crack it.

NO SIGNATURE REQUIRED

UPS is authorized to leave all packages at the destination without signature which will insure that your product will not melt due to multiple delivery attempts.

TRACKING

When the shipping label is created you will receive an email with your tracking number.

PAYMENT

We accept all major credit cards, Paypal, Amazon Pay and can setup invoice terms.

OUR GUARANTEE

To guarantee delivery we must have the complete and correct address. We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of some of our products.